Privacy Policy

Privacy Notice

WHY DO WE HAVE THIS PRIVACY NOTICE?

We are Refine Bathrooms and treating individuals and their personal information with respect reflects our core values and the values of our brand(s). So we want you to know as much as possible about what we do with your personal information. Also you and your personal information are protected by various laws and guidance and Refine Bathrooms is committed to upholding these and respecting your privacy and keeping your information safe. So whilst this privacy notice is quite long, we want you to be fully informed.

In this privacy notice any reference to “us”, “we”, “our” or “ourselves” is a reference to Refine Bathrooms, and the particular part of the Refine Bathrooms group that you have a relationship with and any reference to “you”, “your” and “yourself” is a reference to you as an individual who has a relationship with us or is in contact with us.

This privacy notice applies to everyone who interacts with us as a customer who has purchased any of our products or services, a user of any apps we provide, anyone who has signed up to receive marketing materials from us, anyone who enters any of our promotions/competitions, anyone who applies to attend any of our events or who interacts on social media with us, except to the extent that the reason you interact with us is already covered by another of our privacy notice(s). For example, our Rest of the World privacy notice will apply to your general use of our website.

THE CONTROLLER OF YOUR PERSONAL INFORMATION

For the purposes of data protection laws and this privacy notice, whichever part of Refine Bathrooms is processing your personal information is the controller of your personal information for that processing of your personal information. This will usually be the part of Refine Bathrooms that you interact with or have a relationship with. Being a controller of your personal information means that we are responsible for deciding how we hold and use your personal information. Our main trading entity is Refine Designed Ltd (Reg No 16294023) which is incorporated in England and Wales. If you are based in the UK then this company will be the controller of your personal information. If you are based outside of the UK then the controller of your personal information may be another part of our group that you interact with, but in most cases for the interactions covered by this privacy notice it will always be Refine Designed Ltd that is the controller of your personal information. Sometimes we may pass personal information to different parts of our group, so this privacy notice covers our whole group and more than one part of our group may be a controller of your personal information. However regardless of where you are based and regardless of which part of our group may be a controller of your personal information, any queries you have regarding your personal information will be dealt with by Refine Designed Ltd, which can be contacted at info@refinebathrooms.co.uk.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period of your interactions with us.

WHAT IF YOU DO NOT PROVIDE PERSONAL INFORMATION?

Failing to provide some of the personal information we require may have an adverse impact on our ability to interact with you, for example we may not be able to provide you with products or services you would like to receive. However generally you are not obliged to provide us with any of your personal information.

IF YOU HAVE QUERIES OR CONCERNS JUST ASK!

We have appointed a data protection officer (DPO) to oversee our compliance with the data protection laws. If you have any questions about this privacy notice or how we handle your personal information, please contact our DPO on info@refinebathrooms.co.uk.

CHANGES TO THIS NOTICE

We keep our privacy notice under regular review and we may update this privacy notice at any time. The current version of this notice is available on our website at https://www.refinebathrooms.co.uk/privacy-policy or by requesting a copy from info@refinebathrooms.co.uk. If there are any material changes to this privacy notice in the future we will let you know, usually by updating the version on our website, and we may also email you to let you know or post a message to you via our apps.

DATA PROTECTION PRINCIPLES

We are committed to being transparent about how we collect and use your personal information and in meeting our data protection obligations. Data protection laws say that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.

  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

  • Relevant to the purposes we have told you about and limited only to those purposes.

  • Accurate and kept up to date.

  • Kept only as long as necessary for the purposes we have told you about.

  • Kept securely.

To make sure this happens we are required under data protection laws to notify you of the information contained in this privacy notice. It is important that you read this document before you begin interacting with us so that you understand how and why we will process your personal information.

WHAT PERSONAL INFORMATION DO WE COLLECT?

In connection with your relationship or interactions with us, we may collect and process a wide range of personal information about you. This includes:

  • Personal contact details such as name, title, address (including billing address and delivery address), email address and telephone number(s).

  • Information about your date of birth, age, gender, marital status and the name of any delivery recipient.

  • Details regarding or connected to products or services that you have ordered from us.

  • Details of apps that you have licensed from us to use and usage information relating to those apps, where it was downloaded from, traffic and communications data and resources accessed.

  • Device data where you use our apps or website which may include information about the device you use and the unique device identifier for example your device’s IMEA number, the MAC address of the device’s wireless network interface, or the mobile phone used by the device, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, the IP address, device type, usernames and account details, location data which may include your current location disclosed by your own software. However, we do not use separate location tracking software.

  • Profile data including your user name, purchase history, your interests, preferences, feedback and responses and any inferences drawn from any of personal data to create a profile about you to reflect your preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes.

  • Content data which includes information stored on your device, including login information, videos, photographs and audio recordings or other digital content, check-ins or your workout data that you input and upload and your social media handles, posts and information about your followers that you tag us in.

  • Payment details, payment card details, bank account details, financial transactions and refunds.

  • Any terms and conditions relating to your relationship with us.

  • Any communications between ourselves and you.

  • Your social media handles, social media posts, information about your social media followers, information about any product/services endorsements by you and other aspects of your social media activity.

  • Publicly available personal information, including any which you have shared via a public platform, online or on social media.

  • Details of your sporting or athletic achievements and activity and related plans and progress where you tell us about them.

  • Personal history and information including hobbies, interests and your preferences.

  • Responses and results of surveys.

  • Fraud prevention related information which may include details of other transactions you have been involved in.

  • Applications to enter or attend competitions, promotions or events, attendance at events and promotions and any results or other related personal information.

How you use our website as we collect information about the pages you look at and how you use them, usernames, account details and passwords, entry and exit data when you look at or leave our website, details of products, events and materials that may be interest to you, online subscription information, for example, when you subscribe to one of our updates, blogs or other materials, browser related information, cookies that are set on your device by our website (for more details see our separate cookie policy at https://www.refinebathrooms.co.uk/cookie-policy).

IP address information which allows us to track your usage of our website.
Vehicle registration number, make and model if you are driving to visit us at our premises.
Details of any queries, complaints, claims and cases involving both us and yourself including any related communications.
Photographs, video footage, audio recordings and other content, for example any created as part of our marketing or promotion campaigns, which are taken at events we hold, when you enter a competition, posts made on social media or when you are on our premises or which you provide to us.
Any other personal information you provide to us.

We may also in some cases collect and process more sensitive special category personal information including:

  • Information about your health including any medical condition, health, and sickness records, including where you inform us about any ill-health, injury, or disability.

  • In some cases equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health and religion or beliefs. This will usually only be where it is relevant to events, promotions, campaigns or other activities that may involve you.

If you are providing us with details of any other individuals, for example a friend of yours that you ask us to deliver our products to where you have ordered them as a present, they have a right to know and to be aware of what personal information we hold about them, how we collect it and how we use and may share that information. Please share this privacy notice with them. They also have the same rights as set out in this privacy notice in relation to their personal information that we collect.

WE AIM NOT TO COLLECT PERSONAL INFORMATION ABOUT CHILDREN

Our supply of products or services, our apps, our website, events, promotions, social media, content, blogs, materials and other services we provide are not intended for use by anyone under the age of 18 years and generally we do not knowingly collect personal information relating to anyone under the age of 18 years old unless for some reason you provide it to us.

However we may in some cases collect limited personal information related to children if they are connected to someone who is 18 or older whom we have a relationship with, for example a child who may attend an event or our premises when accompanied by a responsible adult who has won a competition or who is entitled to attend one of our events.

WHERE DO WE COLLECT YOUR PERSONAL INFORMATION FROM?

Refine Bathrooms collects your personal information in a variety of ways and from a variety of sources as set out below:

  • Most of your personal information is collected directly from you, for example through contact with you, through information you input into your account on our website, through information you input into our app, from orders placed by you, from correspondence with you, through your applications, entries to competitions/promotions, entries to events, attendance at events or promotions, subscriptions, memberships, from correspondence with you or through other interactions with us, when you visit our premises or other personal information you provide to us.

  • From other individuals known to you who may have given us your personal information so that we can send you any of our products as a gift.

  • From websites, the internet, social media or other platforms including public sources of information.

  • From our website, apps and information technology and communications systems, access control systems and CCTV and suppliers we use in connection with them.

  • From third parties appointed by you, for example any financial or legal advisors.

  • From third parties appointed by us, for example legal advisors appointed by us, identity or background check providers, fraud prevention organisations, data cleansing service providers or market/data research and analysis service providers.

  • From government or government related bodies, regulators, the police, law enforcement authorities or the security services.

WHAT ARE OUR BASES FOR PROCESSING YOUR PERSONAL INFORMATION?

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HOW WILL WE USE YOUR PERSONAL INFORMATION?

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CHANGING MARKETING PREFERENCES

You have the right to opt out of receiving marketing communications from us at any time by:

  • Informing us that you wish to change your marketing preferences by contacting our customer support team at info@refinebathrooms.co.uk.

  • Making use of the simple “unsubscribe” link in emails or any other electronic marketing materials we send to you.

  • Contacting us via email at info@refinebathrooms.co.uk or by post to My Data Queries, Refine Bathrooms, 13 Police Street, Manchester, M2 7LQ, United Kingdom.

This will not stop service messages such as order updates and other non-marketing communications from us. It will also not affect advertising that may appear on our website, other websites or our apps. Please see below section entitled ‘Automated Decision Making’ for more information on how we use cookies to advertise to you.

CHANGE OF PURPOSE

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AUTOMATED DECISION-MAKING

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For further information on the use of cookies, or for details of how you can remove or disable cookies at any time – see our Cookie Policy https://www.refinebathrooms.co.uk/cookie-policy.

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WHO HAS INTERNAL ACCESS TO YOUR PERSONAL INFORMATION?

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WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH EXTERNALLY?

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We also use Google Analytics which sets cookies to collect information about how visitors use our website. See our Cookie Policy at https://www.refinebathrooms.co.uk/cookie-policy.

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INTERNATIONAL TRANSFERS

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If you would like any more details about how we protect your personal information in relation to international transfers then please contact our DPO at info@refinebathrooms.co.uk.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

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FOR HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

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For more information please see our Data Retention Policy which can be obtained from our DPO at info@refinebathrooms.co.uk.

YOUR RIGHTS

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If you would like to exercise any of these rights, please contact our DPO at info@refinebathrooms.co.uk.

COMPLAINTS

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CONTACTING US

If you have any queries regarding our use of your personal information or this privacy notice then please contact our DPO at info@refinebathrooms.co.uk or write to DPO, Refine Bathrooms, 13 Police Street, Manchester, M2 7LQ, United Kingdom. You can use these details regardless of which of our group companies you have a relationship with.